Services

We offer Consulting, Training, and Coaching In ...

  • Talent Management
  • ITSM/ITIL® and Enterprise Service Management
  • Project and Project Portfolio Management
  • Business Governance (Decision-Making)
  • Marketing and Sales

Road Mapping

Map Out Your Journey

Transitioning from a cost-based IT organization to a valued service provider can be quite challenging. Even knowing where to start is sometimes difficult, much less staying the course. Our road mapping process is a series of sessions conducted over three days, including:

  • Highly focused strategy sessions.
  • In-depth discovery and business analysis.
  • Basic training for the journey ahead.

The result is a planning document that you may use to improve and mature your IT organization.

Training

Understand the Rules of the Road

Training and coaching is at the core of our mission, and we offer a variety of professional development programs, including those focused on enterprise service management for business professionals as well as a non-technical audience. Examples include:

  • The Basis: Topics to enlighten and inform staff on the nature and function of business.
  • From Green Screen to Touch Screen: A training series designed to assist technology-challenged staff get up to speed on modern technologies.
  • ITSM Training: Accredited training for ITIL® and supplemental training for IT and enterprise service management.

Build a solid foundation for growth, or provided much-needed fuel to sustain efforts to improve.

Traction Control

Gain Ground On Your Most Important Objectives

Having a plan is a necessity. Training can help get your staff up to speed. Sometimes, though, this isn't enough. For reasons too numerous to name, you fail to get traction despite your best intentions. Failing to finish is the last of the most common barriers organizational change.

  • You need consistency and structure to make regular progress.
  • Your progress must be objective-based, and measured on a scale of value that matters to your organization.
  • Your approach must be holistic; that is, it considers the entire organization, it's people, processes, and technologies.

We created the Traction Control Program™ to help organizations consistently gain ground on their IT goals and objectives.

Schedule a Strategy Session

Do you want to grow revenue and improve efficiency? Not sure where to start? Book a free strategy session to discuss how your organization can accomplish anything with the right people, processes, and technologies.

Book Now

Fanfare

Data-Informed Decision Making

"Shawn has helped us move much closer to one of our high ranking strategic goals: data-informed decision making. This will enable us to discover student needs, make better decisions, and free us from a vendor-driven buying process."

-- Derek Bierman, VP of Technology Services, Northeast Community College

Exceptional Performance

"In all instances, Shawn's performance is exceptional. His ability to see both the technical and the business side of an issue brings great value to any organization utilizing his skills."

-- Bruce Price, Marathon Press

No Fluff Presentation

"I am always impressed with the way he takes a complex idea or conversation and peels away all the fluff to get to the core concept. (He will) replace the big, flowery, impressive words with those that will clarify something quickly and concisely."

-- Pam Schwartz

Experience You Can Count On

"I have worked with Shawn on countless projects. He has always come through in a pinch."

-- Dan Spray, Precision Technology

Sense of Humor Plus Real-World Contexts

"Shawn infuses a sense of humor into quality presentations that provide great theory in real-world contexts.  The result is an engaging session that lends itself to practical implementation of good process tailored to the needs and abilities of your organization."

-- John Dunning, Wayne State College